How Long Will It Take Orders To Arrive? 

Orders Typically Take About 7-14 Days To Be In Your Hands. We Custom Make Each Individual Item And Ship It Out Within The First Week.

How Much Is Shipping? 

Shipping Cost Is Typically $10 Flat.

Where Do You Ship To?

United States, Canada, Australia, United Kingdom. Note That Any Shipping Outside The U.S. May Have International Fee.

Where Can I Track My Order? 

To Track Your Order Please Visit Our Order Tracking Page Located Here

Why Have I Only Received Part Of My Order?

^{When customers make their order, we try to get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.}

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be faulty, damaged upon arrival, or do not work and accompanied by proof of purchase.
• For returns, please email info@soursounds.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

If You Would Like To Cancel An Order, You Must Do So Within 24 Hours By Submitting Your Name and Order Number Here